Roulete FAQ — All Your Questions Answered

No. Under roulete's policy, each person is allowed only one account. Attempting to open multiple accounts may result in all accounts being suspended and balances forfeited. This rule is strictly enforced to ensure fair and responsible gaming.

Yes, you can update your email address and phone number from account settings. For security purposes, a verification code will be sent to your current number or email before any changes are made. If you no longer have access to the old number or email, please contact our support team.

For withdrawals above a certain amount, roulete may require KYC verification. You'll need to upload a photo of your National ID or passport. Once verified, your transaction limits increase and your account stays secure. Verification is usually completed within 24 hours.

On the login page, and click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Set your new password and log back into roulete. The whole process takes no more than 5 minutes.

Multiple failed login attempts will temporarily lock your account. You can usually try again after 15–30 minutes. If the issue persists, email support@roulete.app or reach out via live chat. Once your identity is verified, the issue will be resolved promptly.

After logging in, go to account settings and enable 2FA under the "Security" section. You can use Google Authenticator or SMS OTP. With 2FA enabled, you'll need to enter a code alongside your password on every login — keeping your account significantly more secure.

roulete supports Bangladesh's most popular payment methods — bKash, Nagad, Rocket, Upay, and Visa/Mastercard. Deposits and withdrawals are available across all methods. Cryptocurrency payments are coming soon.

The minimum deposit on roulete is just ৳200. You can deposit up to ৳50,000 in a single transaction. KYC-verified accounts enjoy higher daily limits. Contact support for larger deposit amounts.

Withdrawal requests on roulete are typically processed within 5–15 minutes. bKash, Nagad, and Rocket are the fastest options. Bank transfers may take 1–2 business days. Requests made at night are usually processed by the following morning.

Your wallet is usually credited within 1–5 minutes of a deposit. If it takes more than 10 minutes, take a screenshot of the transaction and email it to support@roulete.app or let us know via live chat. Most issues are resolved within 1 hour.

roulete offers betting across 30+ sports categories — cricket, football, kabaddi, tennis, basketball, volleyball, hockey, boxing, and more. You can bet on all major international events including the IPL, Cricket World Cup, and Bangladesh domestic tournaments.

Live betting lets you place bets in real time while a match is in progress. Odds shift with every ball or moment of play. Betting at the right time based on how the match is unfolding can improve your chances of winning. The live betting section on roulete shows all ongoing matches where you can place bets instantly.

Cash out lets you withdraw part or all of your potential winnings before a match ends. If a game looks like it's turning against you, you can cash out to cut your losses. The "Cash Out" button appears next to eligible bets on your roulete betting slip.

Yes, roulete supports accumulator (multi-bet) wagers. Combining multiple match bets multiplies the odds of each, meaning a bigger return if you win — but if any single bet loses, the entire accumulator is lost, so bet wisely.

Open a new account on roulete, make your first deposit, and you'll receive a 100% welcome bonus instantly. For example, deposit ৳1,000 and get an extra ৳1,000 in bonus funds — credited directly to your wallet. To learn more about the bonus terms, Terms & Conditions View page.

Bonus balance cannot be withdrawn directly. You must first meet the specified wagering requirements — typically betting 5–10x the bonus amount. Full terms and conditions are available in the Bonus section of your account.

Yes, roulete offers weekly cashback, reload bonuses, and exclusive deals during special events for regular members. Special betting bonuses are also available during major tournaments like the Cricket World Cup and IPL. Keep app notifications on so you never miss an offer.

You can download the roulete app directly from our Download Page for both Android and iOS. To install the APK file, you'll need to enable "Unknown sources" in your phone's settings.

If you're having trouble installing the APK on Android, first go to Settings > Security and make sure "Install from unknown sources" is enabled. Also check that your phone has enough storage space. If the issue persists, contact our support team — they'll guide you through it step by step.

Yes, the roulete app includes everything available on the website — live betting, payments, bonuses, and sports events. On top of that, the app offers push notifications, fingerprint login, and app-exclusive offers not available on the website.

roulete protects all your personal data with 256-bit SSL encryption. We never sell your information to third parties. To learn more about our privacy practices, Privacy Policy View page.

If you notice any unfamiliar login activity or transactions on your account, change your password immediately and notify us at support@roulete.app. Our security team will review your account quickly and take the necessary action. Never share your password with anyone.

roulete operates under an international gaming license. We undergo regular independent third-party audits to ensure fair play. Our RNG (Random Number Generator) is certified, so all outcomes are completely unbiased and random.

roulete lets you set daily, weekly, or monthly betting limits. Go to "Responsible Gaming" in your account settings and set a limit that fits your budget. Limits take effect immediately once set. For more details, Responsible Play View page.

Yes, roulete offers a self-exclusion feature. You can pause your account for a set period — 7 days, 1 month, or 6 months. During this time, logging in or placing bets won't be possible. Your account cannot be reactivated before the pause period ends.

If you feel that betting is affecting your daily life, please visit our Responsible Gaming Page Go there to find professional support resources and our support team's contact details. roulete is committed to responsible and regulated gaming at all times.